Returns & Exchange Policy
Returns & Exchange Policy – TryMenShape
We're confident you'll love our products. If for any reason you don't, we offer a 30-day return period.
At TryMenShape, we want to give you a simple and pleasant shopping experience. If you're not completely satisfied with your order, you can request a return or exchange under the conditions set out below.
🛍️ General conditions
Return period
You have 30 calendar days from receiving your order to request a return or exchange.
Product condition
Items should:
- be unworn (trying them on is of course allowed)
- be in the same condition as when you received them
- be returned in their original packaging where possible
🔄 Return process
1. Contact us
Send an email to our customer service at info@trymenshape.com and include your order number.
2. Follow the instructions
We'll send you everything you need so your return is handled correctly and safely.
Shipping costs
Return shipping costs are paid by the customer, except for defective or incorrectly delivered products.
💳 Refunds
Inspection
Once we've received your return, we'll check the condition of the product.
Refund
Your refund will be issued within 14 days to the original payment method you used at checkout.
Processing time
Depending on your bank or payment provider, it may take a few days for the credit to appear in your account.
📦 Exchanges
Availability
Exchanges depend on the availability of the requested product.
Price differences
If the new item has a different price, the difference will be charged or refunded accordingly.
Your statutory right of withdrawal is not affected by this policy. You can find details in our cancellation policy.
📬 Need help?
If you have any questions or need further assistance, you can contact us at any time at:
📧 info@trymenshape.com
Our support team is happy to help.